You can click on the property name to go to the
property page to see all the property facilities
You can contact the hotel and make a request for
early or late check-in 2 to 3 days before your
arrival.
It depends on the property’s policy, you can contact
the property directly 1-2 days before your arrival
to make your request.Note that there is no guarantee
that your request will be met
Yes you can update and make changes once you Sign Up
with us whenever you want to:
No, you cannot change the guest name, email address
once your booking is confirmed.
Visit our Help Center to talk to customer support
personnel and send pictures of the mis-match. If you
had to pay an extra fee, send a screenshot of the
payment receipt to prove your payment.
Yes, you can request from the property directly.
Check the Booking feature on your personalised
dashboard.
You can find the list of meals included in your
booking on the confirmation email sent to you. You can
contact the property directly to request for extra
meals 1-2 days before your arrival.
Yes you can use the Help feature to connect directly
to our customer support for your request.
You get confirmation mail immediately your booking
is confirmed, this should take 3 minutes or less.
You can check your spam/Junk folder if you can’t
find it in your inbox.
You can check your Spam/Junk or the Booking section
of your dashboard.
Yes you can update and make changes once you Sign Up
with us whenever you want to:
Confirmation emails are sent immediately and your
booking is confirmed. You can check your spam/Junk
folder if you can’t find it in your inbox.
You get confirmation mail immediately your booking is
confirmed, this should take 3 minutes or less. You can
check your spam/Junk folder if you can’t find it in
your inbox. You can contact the Help center for any
other assistance
You can use your promo codes, coupons and
promotional link to book selected properties that
are open for that promo.Look out for properties that
have Promo or discount indication on them.
No, your Alleycian benefits are highlighted once you
earn your points
Look out for properties offering discounts for group
traveling. Look out for Family deal seasons if you
subscribe to our newsletter
Yes you can update and make changes once you Sign Up
with us whenever you want to:
Yes, Alleybookings.com offers Long stay discounts
and coupons for special occasions.
You can cancel your booking any time, cancellation
fee is dependent on the property booked as listed on
the cancellation policy.
If there is a cancellation fee on your booked
property, you will have to pay or if there is a
non-refundable policy from the property owners you
will not be refunded. If you have a free
cancellation, you will not have to pay a fee.
You can not change dates in non-refundable
properties. If a property allows free cancellation,
you can change your travel dates within 48 hours of
booking.
You can find property policy under your booking
confirmation
Guests cannot make changes such as dates, guest name
and email address.
Once your booking is canceled, you will receive a
confirmation email in your inbox, spam/junk folder.
Your refund fee processing time will depend on your
bank.
You Sign Up by clicking on the Sign-Up button on the
Home page to create your listing
You can then go ahead to fill up all necessary
information required for your property to be listed
You can makes changes to your calendar, pricing and
property type
Confirm that your Listing is correct and accurate
Once your Property is Verified, you can go ahead and
make it open for bookings.
Once your Listing is confirmed and accurate, your
property goes online immediately.
Your property will have to be verified before you
can start accepting bookings
Yes you can update and make changes once you Sign Up
with us whenever you want to:
You are free to update your properties once you list
any new property
You can also update your damage rules or policies
and so on
Pictures are one of those things guests look out for
when browsing through looking for a place to stay so
they will love to have a view of the property before
they book, we advise you to upload quality pictures of
both the inside and outside of your property.It is
also highly recommended that you upload pictures of
attractive luxuries that guests can enjoy during their
stay at your property
Once a guest books a stay at your property, it is
automatically confirmed online so it saves you the
stress of going through every
bookings/requests.
Global Recognition: We will market your property
across all our digital platforms and search engines
such as Google, yahoo and bingo to give the online
presence you deserve. This makes your property
appear at the top of the search results whenever
customers search online for bookings at your
location.
Security: At Alleybookings.com we take our time to
verify all properties listed to avoid illegal copy
of your property. We also encrypt your details to
avoid phishing from third party or hackers
24/7 Customer Service: We guarantee you professional
customer support and helplines at your fingertips to
guide you through whenever you need any help to
avoid common mistakes or issues with guests.
Insights and Analytics: We will provide you with a
daily appraisal report of how your property is
performing and things you need to improve on. We
also offer you with info on what’s trending in the
world of travels.
Guest reviews: We allow guests to leave you
realistic and verified reviews which helps other
guests to make the decision of booking their stay
with you.
If your property has no cancellation fee, the guest
pays nothing and you will not be charged commission
for that. But if you have a cancellation fee and the
guest pays a fee, you will be charged
commission.
You will not pay commission for a guest when a guest
did not show up unless you charge for it then you will
have to pay commission.